- Frequently Asked Questions
General:
How do I Navigating the website?
How can I report or block a member?
How do I hide my Profile Completely?
How do I deactivate my account?
Friends:
How can I see if we have any mutual friends?
Can I keep my friends separate to my dating interests?
How do I invite someone to my network?
How do I accept an invitation from someone?
Communication:
How do I send a msg to someone?
What are these views all about?
Why do I get emails that I have messages but when I check there is nothing there?
How do I set what email alerts I receive from the website?
Why can't I send my email or invite people to my msn or facebook account?
Will this work on my mobile phone?
Media:
How do I add or update a profile photo?
How do I create a photo album?
Search:
How do I view other peoples profiles?
How do I search for members just in my area?
What if there is no one in my area?
How do I search for members online now?
How do I search people looking for same sex?
How do I filter the results down further?
How do I know these people are real?
Features:
What is locojo all about?
Locojo is a location centric social network. We provide members a private online space to organize and share your stuff like photos, stories and updates with your network or the community. It is a place to keep informed, promote your ideas, manage friends, activities and make new contacts.
^ TopHow does it work?
The idea is to create your own network, invite your friends and share with them your everyday stuff. What makes locojo different is that it links your online world with your real world by allowing you to add and update your location and activities live when and where they happen.
^ TopHow do I Navigating the website?
Apart from the Settings link (top right of page) there are two main navigation features to look out for; buttons (which can be considered the headings) and tabs (which can be considered sup-headings).
Settings has 2 tabs account and design. On the account tab you can manage your personal details such as name, location and email alerts as well as control whether or not your profile is available to be searched or restricted to friends only. Under the design tab you can personalize your profile. More information is available on these features under there respective headings.
FAQ has 4 tabs about is a brief description of the company and its service. FAQ offers help and (frequently asked questions), terms which provided the terms by which the company provided the service to you and privacy which describes how the company deals with privacy issues.
Buttons are displayed across the top of the main page:
Search (button): displays a list of profiles from people who are in the community and wish to be contacted effectively a dating pool. To change from a list to thumb view simply select the relevant icon on the right of the header bar just below the map. Your profile can be included or excluded from this service by selecting the yes or no option under the Dating Pool heading on the account page in your settings. If set to the no option then only your friends can see you.
Profile (button): is where you manage your information it has 3 tabs:
My Info (tab) is where you manage your profile, complete the relevant sections then set the privacy to public, private or friends only. You can see what others see by selecting the preview button at the top of the page. Also note below your profile photo is a small dashboard informing you of invitations, birthdays and comments on your views.
My View (tab) is where you manage your views, it is similar to a wall or a blog. A view is a short message you can broadcast out to the community (public) or just your friends (friends only) note public views will be displayed on your page as well as the community page whereas friends only views will be displayed on your page as well as your friends page but only to people in your friends list. A view can be a simple check in sent via a mobile phone showing your current location, a short message added on your view board or a story added to the map consisting of photos, text and even opinion polls.
My Media (tab) is where you can add you profile photo as well as create albums, add photos and set privacy.
Mail (button): has two tabs:
Mail (tab) is where you can send and receive mail messages (msg's), create folders etc.
Contacts (tab) is where you can manage your contacts, create and add them to lists, invite friends using one of the three methods or find a friend in the community.
Groups (button): is where you can find, join or create a group. Groups are free however are generally restricted to bonafide groups.
Business (button): if you are a business and have a paid listing/service on the site you will see this button. More details on this are available from within the business section.
^ TopHow can I get support?
You will have a support person in your friends list simply click on the support icon to open the profile and send them a message or chat if they are available online. There is also a contact us link on the sign-up process and a contact support link on the FAQ page.
^ TopHow much does it cost?
The site is free to register and free to connect for all non-business members. Business membership is subject to change please see contact us.
Can I close my account at any time?
How do I set my privacy?
You can have different privacy settings for various sections of your profile. This means you can customize who sees what of your profile. Generally on you¡¯re my Info tab under profile there will be various section on the top bar for each section is a radio button select from one of 3 options private, friends only or public. You can over ride these settings on your account tab under settings by selecting the no option under "Make profile Public".
^ TopHow can I report or block a member?
To block a member first navigate to their profile then in the left menu select 'Report this Person'. Complete necessary details and once we receive the report we will contact you and take appropriate action.
^ TopHow do I hide my Profile Completely?
Select settings on the account tab scroll down to Dating Pool select the no option under this heading and this will remove your profile from public view. You can also manage privacy settings on your profile however this does not completely remove your profile from the search results.
^ TopHow do I deactivate my account?
Select settings on the account tab scroll down to Account Active select the no option under this heading and this will deactivate your profile. You will loose all your contacts and will not be able to use this account again.
^ TopHow do I change my password?
Select settings on your account tab under the settings section you will find a three fields just below your name that will allow you to change your password.
^ TopHow do I change my details?
Select settings on your account tab under settings you can change your name, nic name, password, location etc. Details on your profile can be managed by selecting Profile and on the My Info tab choose the section you wish to edit, complete as required and select save at the bottom of the section.
^ TopHow do I invite my friends:
Word of mouth is still the best way to get your friends involved.
In addition we provide an invitation tools to send out email invitations both in your contacts and
also on the side bar of certain pages and will be providing a sms service shortly.
This is a service available to VIP's.
How can I see if we have any mutual friends?
Mutual friends is a VIP service you first need to become a VIP (see VIP terms).
^ TopCan I keep my friends separate to my dating interests?
Yes you have a contacts list in your mail service this is where your contacts, friends and family are managed. You can add dating to the contacts list and only move them into your friends list after you get to know them etc.
^ TopHow do I invite someone to my network?
Navigate to their profile in the left men select 'Invite as Friend'. A pop-up will be displayed confirm and close. A invitation will be sent to them once they accept you will be friends.
^ TopHow do I accept an invitation from someone?
Under your profile photo you will note a link named 'Friend Requests' this will list the number of requests you have pending. Click on this and it will take you to the contacts tab under Mail. Here you can accept or ignore the invitation. If accepted it will go in all contacts, you can move the contact into the respective list at any time (see left menu on Contacts Tab).
^ TopHow can I manage my contacts?
Select mail, select the Contacts Tab, note left menu.
^ TopHow do I chat with someone?
If someone is online you will see a chat link on their profile menu, click this link to open the chat box in your lower status bar, once open type in text and click send. You will also note a blue (online), orange (away) or red (offline) dot on a persons profile or photo click their photo to go to their profile then click on chat on their menu. You can also see if someone is online from the 'Whos online' box on the search page sidebar.
^ TopHow do I send a msg to someone?
Navigate to the persons profile you wish to contact. In the left menu click on 'send a private message' complete the subject and body click send. Note a copy will be added to your sent folder in your mail system. If the person is in your contacts list you can navigate to your mail service, select 'Compose' in your mail menu, click in the 'To:' field and start typing the intended receivers name. A list of names will apper as you type select a name or complete typing the full name. Complete the subject and body and click send. Within the mail section you will also have Drafts and various other mail services see Mail for further details.
^ TopWhat are these views all about?
A view is a micro (short) message (msg) or update. It is meant for you to be able to broadcast a short message to all your friends at the same time. We have extended this to be able to broadcast a message to the public as well, note the dropdown menu on the view (public or friends only). You can add a image to a view however if you do not it will default to your profile photo. This service has a great deal of scope for easily being able to keep in touch with friends, generate new conversations and meeting new people. Used correctly it is a powerful and fun tool but take it slow you don't what to become a nuisance on a public network. We have lost of plans for the tool so watch this space.
^ TopWhy do I get emails that I have messages but when I check there is nothing there?
Locojo has strict terms on what can be sent in messages, as such if a members is found to be in breach of these terms the mail is deleted however this may be after aan email alert has been forwarded. This may result in you receiving an alert that mail is available when in fact it has been deleted.
^ TopHow do I set what email alerts I receive from the website?
Select settings, scroll down to the Email Settings heading on the Accounts tab. Select the yes or now radio button beside the relevant email alert.
^ TopWhy can't I send my email or invite people to my msn or facebook account?
Locojo provides you a comprehensive communication platform, firstly we have an authentication process for our members the easiest way to get around this process is get you on of our system so once you bring your conversation else where you have reduced our ability to authenticate our members and you add to potential abuse on the system, In addition we are working hard to develop a platform for you to use, it offers a point of difference from outer websites however if you only use ours to actively recruit members onto other websites you are affectively taking away our customers this means you wont have this feature for long. If you use our service please support it, if you do not we will have to bring in a pay per use model so it is up to you.
^ TopWill this work on my mobile phone?
Locojo is a location centric system as such mobile devises are an important part of the offer. We are currently testing our mobile platform and will be releasing this in due course.
^ TopHow do I add or update a profile photo?
You will find your photo up loader tool on the My Media Tab under your profile. Here you can upload jpg, gif images up to 5Mb. These will need to be cropped to an ideal since of 400 pixels wide x 300 pixels high. If the photo is too large, in the wrong format or not generally square in proportion and you cannot re-size it please attach it to a message and send it to support.
^ TopHow do I create a photo album?
On your My Media tab under your profile you will find just below the profile photo up loader a Photo album tool. Click + and in the pop-up create a album by adding a name and setting the privacy level for the album click OK. To edit select the album you wish to edit and click the pencil icon.
^ TopHow do I add more photos?
Select the album you wish to upload your photos to and click 'Add picture to album'. A java up loader tool will open allowing you to add as many photos as you like by selecting tem from the respective folder and dragging into the lower window or clicking on the green + icon beside the photo and selecting save.
^ TopHow do I view other peoples profiles?
Select the search button, use the quick search tool to select some criteria about the type of person you are looking for and click search. Results will be displayed closest to you first. Not you can filter the search from the advanced settings below Quick Search.
^ TopHow do I search for members just in my area?
When you do a search the result profiles are listed closest to your first. Also note the distance field on the profile is the distance from you. So just keep an eye on this distance field an this will tell you how far away the user is.
^ TopWhat if there is no one in my area?
Firstly un-select the 'that has photo' check box on the Quick search box as many profiles do not have a photo. This will increase the amount of profiles displayed. If there still is not anyone in you can use the Grow your network tool to help grow a network of like minded people off of the system and invite them to the system.
^ TopHow do I search for members online now?
Select the search button scroll down on the left hand side bar you will not a Box labeled 'Who's online'. This will display a list of people currently online. In addition the chat icon in the lower right status bar will also display your friends online.
^ TopHow do I search people looking for same sex?
In the quick search tool you can set this criteria i.e. I am a "Women looking for a Women". Note not all members specify this criteria so the search may be limited. You may wish to un-select 'that have an photo' to increase the number of potential results.
^ TopHow do I filter the results down further?
Select Advanced features below the Quick search to add additional filters to the search.
^ TopHow do I know these people are real?
Locojo works very hard to validate its members, we have various methods of doing this however we must all be diligent. Here are some tips to help you identify who you are dealing with.
1). Try and stick to locals, the closer someone is physically located to you the more likely they are who they say they are.
2). Ask them questions about the area that a local should know.
3). Are they claiming to have a degree in engineering however can't spell hello?
4). Don' t share addresses or even emails however speaking to them on a local phone number is one way to validate them. However we do not recommend you giving out your phone number until you are ready and not at all if you have any concerns.
5). Don' t be in a rush spend a few weeks or month chatting is a great way to get to know someone first.
6). Don' t ever send money regardless of their story¡¦
7). Build a network of friends and friends of friends, this is the best way to know if someone is genuine is if you have friends who know and recommend them.
^ TopHow do I become a VIP?
Locojo is soon to release VIP status to be a VIP you need to be validated by mobile phone, have a profile at least 80% completed and be an active user supporter of the site. There will be many benefits of being a VIP member so please watch out for this service in the coming months
^ Top